Refund & Returns Policy

You have 60 days from the delivery date to request a refund. The bar does not need to be in resale condition — we expect it to have been used. You keep the digital 10-Minute Program either way.

Email orders@ironhaulco.com with your order number and a sentence about what didn't work for you. We reply within one business day with a prepaid return label and the return address. Please don't ship anything back before you have that label — unannounced returns can't be matched to an order.

We refund the full price you paid for the returned bars, including any sales tax. Return shipping is on us for US orders. Express shipping upgrades you chose at checkout are not refunded, since that service was already delivered. If you bought a multi-bar bundle and keep some bars, the refund is calculated at the per-bar price of the bundle you actually keep.

Refunds are issued within 2 business days of your return being scanned by the carrier, to the original payment method. Your bank typically posts it in 5–10 business days. We email you when it leaves our side.

If something arrives damaged, incomplete or incorrect, send a photo to orders@ironhaulco.com within 14 days of delivery. We ship a replacement immediately at no cost and you don't need to return the damaged item unless we ask. Defects appearing later are handled under the 1-year limited warranty (2 years on the 3-bar bundle).

Want a different bundle size instead of a refund? Tell us and we'll swap it — you pay or we refund the difference, and we cover shipping both ways once.

The 90-Day Sculpt Plan is delivered instantly, so it's refundable only within 14 days of purchase and only if you haven't downloaded the files. It is always refunded in full when you return the hardware within the 60-day window.

We pick orders fast. Email orders@ironhaulco.com within 2 hours of ordering and we'll usually catch it before dispatch and cancel or edit the address free of charge. After dispatch, treat it as a return.

The guarantee covers one refunded order per customer or household and applies to purchases made on ironhaulco.com. Products bought from third-party sellers, and orders we cancel for fraud or reseller activity, are not covered. Please contact us before filing a card dispute — a chargeback closes the case with your bank and takes the refund out of our hands.

orders@ironhaulco.com for orders and returns, support@ironhaulco.com for anything else. Monday to Friday, 9am–6pm ET, replies within one business day.